​Cancellations Policy

So that we can offer any vacant appointments to our waitlist, we ask that you provide a minimum of 48 hours’ notice (Monday to Friday, excluding weekends and public holidays) should you need to cancel or reschedule your appointment.

We use an automated appointment reminder system (SMS) to support your attendance 3 days prior to your scheduled appointment. However, it is your responsibility to manage your appointment times and keep us updated on any contact detail changes. We kindly ask that you reply (YES), to confirm your attendance. If you do need to cancel or rebook your appointment, please contact our rooms on 6102 6662 to advise directly.

If you need to cancel at short notice (less than the 48 hours) and we are unable to fill the appointment slot, this will incur a late cancellation fee of $100.00. Please note this includes unexpected illnesses and events. Should you fail to attend your appointment without notice, this will incur a non-attendance fee of $100.00. We will contact you for payment of this (which must be paid prior to any further appointments proceeding). The Pre-Booking fee remains on your file as outlined above. If payment is not received within 28 days of an outstanding account, your pre-booking fee will be utilised to settle the balance.

To schedule any future appointments, an additional pre-booking fee will be required in advance.