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Telehealth FAQ's

We have compiled the following information to help you get the most out of your Telehealth session and to answer common queries you may have.

What is a Telehealth session?

Telehealth sessions with a psychologist is a very convenient & private way of receiving mental health support without the need to travel. Telehealth appointments are just the same as face to face appointments with a psychologist as the duration of the appointment is also 50-60 minutes. The only difference being is that you will be speaking with the psychologist on your phone versus in the same room face-to-face.

To participate in a Telehealth session with a psychologist you will need:

  • A private and comfortable space

  • A reliable phone line

Can I get a Medicare rebate for a Telehealth session?

Prior to the COVID-19, Medicare rebates were exclusively available to people located in designated remote areas, however, new rules have been developed to provide access to healthcare during this crisis. As such, we are now able to process Medicare claims on your behalf. For more information regarding this, please contact our practice on 08 6102 6662. You can also see this page for more information on our Frequently Asked Questions page.

Getting the most out of your Telehealth session

In a face-to-face therapy session at Queensgate Psychology Centre, a lot of consideration goes into optimising the treatment rooms in order to establish trust, stability and comfort. With online therapy, the responsibility for creating an optimal therapy environment is shared between you and your therapist.

Below are some tips to ensure you get the most out of your Telehealth session: 


Preparing the Therapeutic Space

  • Try to commit to the same place each session - you may have a particular room where you feel relaxed and/or a chair or couch you prefer to use

  • If possible, use a laptop or desktop computer and ensure it is set up on a stable surface. If you need to use a mobile phone or tablet, turn off notifications and place the device on a stable surface

  • Consider what is needed to be comfortable - have tissues, glass of water or cup of tea ready

  • Consider telephone connectivity. Does the space you have chosen for therapy allow for a strong phone connection? 

Safety and Privacy

  • If there is a chance another person could enter the space or room you are using, it would be beneficial to put a 'do not disturb' sign on the door or find another way to ensure you are not interrupted during the session

  • Avoid speaking in the car, or in a public space. This may compromise the confidentiality of the session, and travelling (i.e. walking/driving) during your session may impact your internet connection

Limit Distractions

  • Limit all distractions in both your physical environment and your devices to ensure your full focus can remain on the session. This includes turning of the tv, setting your mobile phone to silent or 'do not disturb' and closing down windows/tabs or games on your computer/device that may distract you

  • Avoid eating and/or drinking alcohol during the session

  • Do not participate in the session if you are under the influence of illicit drugs or alcohol

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