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What is Counselling?

Counselling involves the development of a relationship between a client and a trained professional (e.g. a Psychologist) that focuses on the client’s concerns and difficulties. It is a process in which individuals have the opportunity to improve upon their understanding of themselves. This includes understanding their patterns of thinking, behaviours, feelings, and the ways in which these may be problematic in their lives. Counselling also provides individuals with opportunities to examine how to use their existing resources and skills or develop new ones to enhance their lives and relationships. Counselling is a collaborative effort as it involves the client and Psychologist working together to clarify the client's goals and develop the skills required to achieve them.

Who can benefit from Counselling?

People seek counselling for many reasons. Psychological counselling may be useful if you:


  • Have a persistent feeling of sadness or depression

  • Often feel stressed or anxious

  • Would like to improve your relationships with others

  • Lack self-confidence or have difficulty being assertive

  • Feel suicidal

  • Have thoughts of harming yourself

  • Are struggling to balance work and family commitments

  • Are having difficulty making an important decision

  • Are worried about the health or wellbeing of someone close to you

When are we open?

Our practice offers appointments from 8am to 6pm Monday to Friday and Saturday from 8am - 12pm. Our friendly Reception staff are available to answer your queries or schedule appointments on 9456 1811.

What can I expect during my first appointment?

When you arrive for your initial appointment, our receptionist will ask you to read & complete a few forms which provide you with information regarding our services and enable us to obtain your consent and contact details.  We suggest you arrive 5 minutes early for your first appointment, so you can complete these forms and maximise the time available for discussion with your Psychologist.  If you have any difficulties or concerns about completing the forms, your Psychologist will be happy to assist you with this during your session.  If you have a referral letter or Mental Health Care Plan from your doctor, please bring these to your appointment, along with your Medicare card and provide this information to our receptionist when you arrive.


During the session, the Psychologist will briefly explain important aspects of our service, such as the privacy and confidentiality of any information discussed in your sessions.  They will then give you an opportunity to discuss why you have decided to attend counselling and what you hope to change or improve upon as a result of your sessions.  The Psychologist will also be happy to answer any questions you may have regarding the counselling process.  After discussing your concerns in some detail (which may take more than one session) you can expect the Psychologist to provide you with information about how counselling may assist with the difficulties you are experiencing and what would be involved in any future sessions.  If for some reason the Psychologist believes there is a more appropriate practitioner or organisation to assist you, they will explain this to you and with your permission they will help to co-ordinate a referral.

How much does it cost?

Individual counselling sessions are approximately 50 minutes in duration and the fee per session is $200 per session with one of our Registered Psychologists and $220 per session with our Clinical Psychologist.  

A $100 deposit is taken upon booking your first appointment and is stored on your account until your final session. This deposit is taken incase of any non attended appointments or late cancellations. The deposit will be refunded back to you when you decide to conclude your visits provided you have met the requirements. 


Please note that accounts must be paid on the day of your session. Fees are subject to change with 4 weeks notice and any changes will be published on this site.

Can I get a rebate from Medicare?

Yes, providing you have a referral from your General Practitioner (GP) with a completed Mental Health Treatment Plan (MHTP). Your GP will assess whether you are eligible for a MHTP referral, most GP's require you to book a longer appointment to assess and discuss the process.

If a Mental Health Treatment Plan and referral letter have been completed by your doctor, you will be able to obtain a Medicare rebate of $84.80 if you are seeing one of our Registered Psychologists and $124.80 with one of our Clinical Psychologists.

Online Medicare Claiming

We offer Medicare online claiming, which allows you to claim your Medicare rebate on the spot and Medicare will deposit the funds directly into your bank account (providing you have previously registered your banking details with Medicare). Alternatively, you can take your receipt and claim your rebate from Medicare in person or online at home.

Private Health Fund rebates

Many private health insurance funds provide a rebate for services provided by psychologists. We encourage you to contact your health insurance fund prior to your appointment to find out whether your policy covers services provided by the particular psychologist you are scheduled to meet with. Our psychologists are registered as providers with most private health funds. We do not offer HICAPS electronic claiming at our practice.

Do I need a referral from my Doctor?

No, you do not need a referral in order to visit a Psychologist. However, you will be unable to claim any Medicare rebate without a Medicare eligible Mental Health Treatment Plan referral from your doctor.

Cancellations Policy

We require 48 hours notice if you are unable to attend a scheduled appointment, so we have enough time to offer your appointment to other clients who may wish to attend. If you do not provide 48 hours notice, you will be charged the full session fee. Please note, Medicare rebates do not apply for late cancellation or non-attendance fees.